How long will it take for my order to arrive?

Our handmade crafts and one-of-a-kind items may require extra time for production. Custom orders or items based on unique designs may take from one month to several months, and in some cases, up to a year. Please be aware of this.

However, for in-stock items, we typically ship within 3 days, and at most within 10 days. We will keep you updated on the status of your order, so you can rest assured.

We appreciate your understanding and cooperation.

Can you gift-wrap items?

We offer simple gift-wrapping using natural Atushi (traditional woven cord). If you prefer a special wrapping, please feel free to contact us, and we can discuss options that suit your needs.

Can I return or exchange items?

We accept returns or exchanges if the item is defective or if it differs from what was ordered. Please note that returns due to personal preference are generally not accepted, so we kindly ask that you confirm product details before making a purchase.

How much is the shipping fee?

Shipping is free for orders over 5,000 yen. For orders under 5,000 yen, shipping fees vary depending on your region, and you can confirm the final cost during checkout.

What kind of tours do you coordinate?

We offer customized tours based on your needs. These may include cultural experiences related to Ainu traditions, special activities, traditional Ainu meals or bento boxes, catering services, and transportation. Additionally, if desired, we can arrange for local guides who are knowledgeable about the culture and history of the area. Please consult with us in advance regarding the presence of a guide and the details of the tour.

We also accommodate special requests such as dietary preferences, allergies, and unique activities. Feel free to contact us with any specific requests.

How do I request a tour coordination service?

Simply share your desired tour details and dates, and we will propose a plan tailored to your needs. We are available for consultations online or via phone.

How is the cost for tour coordination determined?

The cost of the tour depends on the content, number of people, duration, and any special requests. If you would like an estimate, please provide us with more details, and we will give you a specific quote.

What kind of content can be supervised regarding Ainu language, patterns, and culture?

We offer supervision services for Ainu patterns, language, and general cultural projects. This includes reviewing and ensuring the accuracy of Ainu pattern designs, proper usage of the Ainu language, and confirming that a project accurately reflects Ainu culture.

Fees vary depending on the scale and complexity of the project. We can provide an estimate in advance, so please feel free to contact us for more details.

What is included in the Ainu food experience?

In the Ainu food experience, participants have the opportunity to prepare and taste traditional Ainu dishes. You will learn about the ingredients, cooking methods, and the history and culture of Ainu cuisine. This experience is available by reservation, and can be tailored for groups or individuals. We can also adjust the content of the experience to fit your budget, so please contact us for more details.

How do I place an order for Ainu food bento?

Ainu food bento is available by reservation. Please let us know the desired date, number of people, and any dietary restrictions or allergies, and we will prepare a bento featuring traditional Ainu dishes. We can adjust the contents to fit your budget and special requests, so feel free to contact us for more information.

We also accommodate requests to reduce the amount of Ainu elements for larger groups or to lower costs.

How do I order Ainu food catering services, and what regions do you serve?

Our catering service is available by reservation. Please provide us with details such as the desired menu, number of people, date, and location, and we will arrange the Ainu cuisine. Special requests related to Ainu food can also be accommodated, and we will adjust the menu based on your budget.

We serve areas within Hokkaido and beyond. Please contact us to confirm whether your location is within our service area.

How far in advance should I book an Ainu food experience or catering service?

All Ainu food experiences and catering services are by reservation only. For peak seasons or events, we recommend booking at least one month in advance for smooth processing. Early booking is encouraged.

Do you accept proposals for collaboration using Ainu cuisine?

Yes, we accept proposals for collaborations related to Ainu cuisine, as well as Ainu patterns, crafts, and language. We are open to projects aimed at promoting Ainu culture and are flexible with budgeting and content. Please feel free to contact us with your ideas.

What is included in your lectures and talks?

We offer lectures and talks on Ainu culture, which can cover topics such as Ainu history, traditions, crafts, cuisine, language, and the values of Ainu culture. These sessions are led by our representatives, Makiko Sekine and Maya Sekine, but we may also introduce other experts if necessary.

Additionally, we accept requests for talks on specific themes related to Ainu culture, such as traditional Ainu arts and crafts, Ainu cuisine, language, history, and human rights. If you have a specific theme in mind, we will customize the content to suit your needs.